Truth be told, I am salivating at the idea of working somewhere I get to code every day. It is absolutely no secret at my current work place that I am heavily looking towards new job opportunities with a career change into software engineering. That all being said, time for one last Fall Rush starting next week! #achievement #celebration #grateful #award Truly, I do not receive this reward without the team that envelopes me. Finally, I thank all the Support Center staff from top to bottom. The skill set and enjoyment I built for extensive real-time problem-solving, crafting technical documentation and training, and project management will always be credited thanks to TCC, and the many people along the way, who trusted me with these opportunities. They inspire me simultaneously to continue delivering the best leadership and example I can give while still being within IU, and are inspirations themselves for what they've created for themselves in their careers. Many I still talk to nearly every day and can call lifelong friends. Over the years, I've gotten to know hundreds of student employees and credit us as one of their main stepping stones for their career. In terms of personal transitions, I'm looking to make a career change into software engineering, yet I can't help but savor my time at my current work place. The award was presented by the Group Manager of Support Center, Jamey Brooks, pictured in the handshake, and am very thankful for his support as well! I was nominated by my manager Matt Headley, and truly I can't thank him enough for the speech he gave, leadership he gives, and empowers us all in this incredible year of multiple organizational and technical transitions. ⚫ Converted our training from an internal platform to Canvas while addressing updates regarding walk-in client support ⚫ Migrated and updated our internal technical documentation to the KnowledgeBase ( kb.iu.edu) which encompassed over 100 articles total edited and curate ⚫ Moved our communications from an internal tool to Microsoft Teams and iterated proper procedures for staff standards ⚫ Switched our ticketing platform from Footprints to ServiceNow ⚫ All IU undergraduate students switched from Gmail to Exchange ⚫ Duo Universal was enforced, disallowing phone calls or SMS texts for two-step authentication, and forcing all IU users to apply the Duo Mobile app, hardware token, or security key as their authentication device ⚫ My organization "TCC" absorbed all walk-in support responsibilities This past year, we saw the following changes in client support: Safe to say, I am exceptionally grateful to be respected by my peers in this manner. I am honored as can be, especially in the case of Mike Dougherty, whom I never personally met yet was given a great sense of who he was thanks to meeting his family. Thank goodness no one chanted "Speech!" or anything at the time! This past Friday, I was ecstatic to receive the "Mike Dougherty Employee of the Year" award! With over 300 total staff to choose from, 7 other amazing nominees who deserved it themselves - especially one being my go-to partner in ServiceNow template creation in Kirsten Jackley (KJ) - I was completely floored and speechless (until now, clearly).
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